This statement details the steps we take to protect your personal information when you visit our websites. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our web site, you are consenting to the information collection and use practices described in this privacy statement.
Information collected directly from you
You can visit the AFS web site without entering any personal information. From time to time, on certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:
contact details, such as:
- Your Name,
- E-mail Address,
- Company/Organization Name,
- Telephone and Fax Numbers,
- Physical Address;
- Information about your company, and job function;
- Your e-mail preferences;
- Financial information;
- Information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies;
- Information used to customize and facilitate your use of our websites, including login and technical information;
- Inquiries about and orders for our products and services;
- Information that assists us in identifying the products and services that best meet your requirements;
- Event registration information; and
- Feedback from you about our websites and our products and services generally.
You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.
Information collected automatically
We collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which you linked to our site. We do not link this information to your identity.
Our use of information
Services and transactions
We use your personal information to deliver services or carry out transactions you have requested, such as providing information on Aviation Fleet Support products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites, and so forth. In order to offer you a more consistent experience in your interactions with AFS, information collected by our websites may be combined with information we collect by other means.
We may use your personal information to improve our web sites and related products or services, or to make our web sites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our websites to your particular preference or interests.
With your permission, we may use your personal information gathered via our websites to inform you of products or services available from AFS. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications.
Cookies are small files that web sites save to your hard disk or to your browser's memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyse visitors' use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our web sites. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our websites (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of the AFS web site or other web sites that you visit. Our sites also may contain electronic images known as web beacons - sometimes called single-pixel gifs - that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or Newsletters in order to determine whether messages have been opened and acted upon.